Delete Your Account

We're sorry to see you go. If you wish to delete your FiveIn account and all associated data, please follow the steps below.

How to Request Account Deletion

Send an email to info@fiveinapp.com from the email address associated with your FiveIn account, with the subject line "Account Deletion Request". Please include your registered email address in the body of the email so we can identify your account.

What Gets Deleted

Upon processing your request, the following data will be permanently deleted:

• Firebase Authentication: your email address, display name, profile photo, and login credentials.
• Firebase Analytics: your user ID linkage to analytics events.
• Firebase Firestore: any bug reports you submitted, including device info, app logs, screenshots, and contact email.

Data Stored Locally on Your Device

The majority of your data (player profiles, health records, body measurements, injury history, game statistics, and team information) is stored only on your device and is never transmitted to our servers. This data is not accessible by FiveIn and can be removed by uninstalling the Application from your device.

Processing Time

Account deletion requests will be processed within 30 days of receipt. You will receive an email confirmation once your account and associated cloud data have been deleted.

Important Notes

• Account deletion is irreversible. Once deleted, your account and cloud data cannot be recovered.
• If you have an active subscription, please cancel it through the Apple App Store or Google Play Store before requesting deletion. Deleting your account does not automatically cancel active subscriptions.
• Some data may be retained for a limited period if required by law or for legitimate business purposes (e.g., fraud prevention).

Contact Us

If you have any questions about the account deletion process, please contact us at:

Email: info@fiveinapp.com